Used. Item appears to be an open-box Microsoft certified factory-refurbished laptop. Product does not appear to have been used since factory refurbished. Everything included with the item can be seen in the images. MAX DISPLAY RESOLUTION: 2496x1664. CPU: AMD Ryzen 5 Surface Edition. RAM: 16GB DDR4. STORAGE: NVMe 256 GB. GRAPHICS: Onboard Radeon Vega - Picasso. CONNECTIVITY: QCA6174 AC WiFi Bluetooth. OPERATING SYSTEM: Windows 10 Home 64bit.